How to factory reset your Huawei Y330

Are you locked out of your Huawei Y330? Is there something wrong with the software and you need to reset it? Or do you want to sell you phone, and need to ensure your personal data is wiped clean? Whatever the reason, just follow this guide – and your device will be factory-fresh in no time!

There's a variety of reasons why you might want to factory-reset your Huawei Y330 smartphone, and in this guide, I'll show you exactly how – along with the best techniques to use for different situations.

Performing a factory reset – sometimes known as a 'hard reset' – will remove all of the personal user data from your device, including photos, contacts and text messages. If you want to keep any of this information, you'll need to make sure you back it up first – so first, let's find out how to do so.

Back up your Y330

There are multiple ways to make a backup – either via one of many 'cloud' services or via your computer.

If you want to make a cloud backup, you can easily use the Google account associated with your phone. If, as is likely, you've already added a Google then your phone is likely already backing up.

If you want to back up your Y330 to a Windows PC, you'll need to get the Huwaei HiSuite software downloaded and installed. You can download the HiSuite software for Windows PCs here, and you can check out our comprehensive smartphone backup article here for a bit more info on backing up your Y330.

Ready to reset?

There are a number of ways to reset your Y330 – and the best method for you will depend on what exactly you want to achieve.

Check the small list below to find what best fits your needs – then click it to see the steps required.

• Method 1: My Y330 is working fine, I just need to factory reset it
• Method 2: I'm locked out of my Y330 or I've forgotten my passcode
• Method 3: I've lost my Y330 and need to remotely wipe it
• Method 4: My phone appears to be frozen or won't turn on

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Method 1: Reset your Y330 from the Settings menu

If your phone is functioning normally and you can access its Settings menu, then this is by far the easiest way to perform a factory reset.

1. Start off by going into the Settings app.
2. Make sure you are in the 'All' section by tapping on All in the top-right.
3. Scroll down to the 'Personal' section and tap on Backup and reset.
4. Tap on Factory data reset at the bottom.
5. If you want to wipe everything that's on the phone, tick the box at the bottom that says Erase internal storage. If you want to keep your personal data, like photos or music, you can leave the box unticked.
6. Now tap Reset phone.

7. Finally, press Reset phoneagain.

8. Wait for a few minutes while the reset is performed.

Method 2: Reset your Y330 from the Recovery Menu

If you can't get into the settings menu on your Y330 for any reason – if you're locked out of the phone, for example – then a factory reset from the Recovery Menu is the next best way to get the phone wiped. This method is particularly useful if you've forgotten your passcode!

Follow these steps:

1. First, turn the phone off.
2. Now, hold down both the Volume up and Power buttons.
3. Keep all three buttons held until you see the 'Android Recovery Menu' show up.
4. Tap on the Volume down button twice to highlight the wipe data/factory reset option.
5. Use the Power button to select it.
6. Now, tap on the the Volume down button once to highlight Yes - delete all user data.
7. Again, use the Power button to select this option.
8. Wait a minute or two while the reset is performed.

9. Once it has finished, reboot system now should be highlighted – so tap the Power button one last time to select it.

10. Your Y330 will now begin to turn on again. This can take five or ten minutes after carrying out the factory reset – so be patient with it.
11. Click here to find out what to do now the reset has finished.

Method 3: Wipe your Y330 remotely

If you don't have any access to your phone – if it's been lost or stolen, for example – then you can still wipe it remotely via Google's Android Device Manager service. This uses the Google account associated with your phone to try and track the device – and can also send a factory-reset command.

Your phone must be able to communicate with Google's servers for the wipe to go through – so if your phone has no internet connection, this method will not work straight away.

1. Go to the Android Device Manager website.
2. Log in to your Google account.
3. Once you see your phone, press the Erase button.
4. Confirm you want to erase all your data by pressing Erase once more.

Once your phone has an internet connection, it will be wiped immediately.

Method 4: Reboot your Y330 if it's frozen

Rebooting your phone – often referred to as a 'soft reset' – should be the first thing you try if your device is frozen or has stopped responding – or if you simply can't get it to turn on!

A soft reset does not wipe any data off your phone, it simply restarts it.

1. Remove the back cover from your Huawei Y330.
2. Remove the battery from the phone.
3. Leave the battery out for about ten seconds.
4. Place the battery back into the phone.
5. Replace the phone's back cover.
6. Try turning it on via the Power button.

If you don't get any response at all, plug the phone into a charger and leave it for at least an hour – then try the soft reset again. If you still don't get any response, then you'll need to take your phone in for repair.

I've reset my Y330, what next?

If you've reset your phone and now want to continue to use it, then the next steps you'll need to take involve getting the phone set up! If you need a hand, be sure to check out our full Setup and User Guide.

If you've reset because you want to sell it or trade it in, then by now you should be all set. Your phone no longer contains any of your personal information – and you're safe to hand it over to a new owner.

These steps should have your Y330 feeling factory-fresh – but if you run into any trouble along the way, drop us a line in the comments below and we'll do our best to help!